What a support request usually needs
An exchange ID, a concise description of the issue, and a transaction hash can help investigate an order. They describe a transaction without granting control of a wallet.
A seed phrase, private key, wallet password, or remote desktop session grants a very different kind of access. Do not include these in a support message.
Keep the conversation in context
Unexpected direct messages can impersonate a support team. Open the support page from the app’s navigation rather than following an unverified message. Check the destination before entering any information.
This app stores support tickets locally for the current browser session. It does not send email to the real SimpleSwap team or connect to a third-party chat operator.
When you are unsure
Stop the interaction and review your existing order information. Describe the question without uploading identity documents, signing a wallet message, or sending funds to a new address.
The local contact form provides a structured way to keep that question with your exchange ID while you explore the demo.
Key takeaways
- Keep recovery phrases and private keys private.
- Use the support area of the app you opened.
- Avoid unexpected wallet-connection requests.
Ready to explore the idea in the app?
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